Refund Policy

Last updated: August 2026

This policy explains when LinxHound, operated by Vidja.io, will refund a payment. It covers two different things — subscriptions you pay us for, and tips your supporters send you — because they work differently and are refunded differently.

1. Summary

• Subscriptions: cancel any time; full refund within 14 days of your first payment.
• Tips: generally final once sent, because the money reaches the recipient immediately.
• All refunds are returned to the original payment method, in the original currency.

2. Subscriptions

2.1 Cancelling

You can cancel at any time from your account settings. Cancelling stops the next renewal. Your paid features stay available until the end of the period you have already paid for — we do not cut off access on the day you cancel.

2.2 First payment: 14-day refund

If you are not satisfied, tell us within 14 days of your first payment on a paid plan and we will refund it in full. You do not need to give a reason.

2.3 Renewals

Monthly renewals are generally not refunded, because cancelling before a renewal date prevents the charge entirely. That said, we would rather be fair than technically correct. We will refund a renewal where:

• You were charged after cancelling.
• You were charged more than the published price for your plan.
• A fault on our side made the paid features substantially unusable for a significant part of the period.
• You were charged again shortly after a renewal you did not intend and had not used.

Ask us. If the situation is not listed above but seems unfair to you, we will still look at it.

2.4 Plan changes

When you move to a more expensive plan, the change is prorated by Stripe against your current period. When you move to a cheaper plan, the new price applies from your next renewal; we do not refund the difference for the period already paid.

3. Tips

3.1 Why tips are treated differently

A tip is not a purchase from LinxHound. It is money sent by a supporter to the person or business whose page they were on. When a tip is paid, Stripe transfers it to that recipient's own connected account immediately, less the platform fee. LinxHound does not hold the money.

Because of that, tips are final once sent. Refunding one means taking money back from a recipient who has already received it.

3.2 When we will still refund a tip

We will refund a tip where:

• The payment was unauthorised — for example a stolen card.
• A technical fault caused a duplicate charge.
• The amount charged does not match the amount that was chosen.
• The recipient asks us to refund it.

Where a tip is refunded, the platform fee we collected is refunded with it. We do not keep a fee on a payment that was reversed.

3.3 If you received the tip

If a tip you received is refunded or successfully disputed, the amount may be recovered from your connected Stripe account balance, in line with the Stripe Connected Account Agreement you accepted at onboarding.

4. How to Request a Refund

Email support@vidja.io and include:

• The email address on the account, or the address used at checkout.
• The approximate date and amount of the payment.
• For a tip, the page it was sent from.

You do not need a receipt or a transaction ID; we can find the payment from the details above.

5. Timing

• We aim to respond to a refund request within 2 business days.
• Approved refunds are submitted to Stripe immediately.
• Stripe typically returns funds to the original payment method within 5 to 10 business days. The exact time depends on your bank and is outside our control.

6. Currency

Refunds are issued in the currency of the original payment, for the original amount. If your bank converted the payment, the amount you receive back may differ slightly because of exchange-rate movement between the two dates. That difference is your bank's, not a deduction by us.

7. Chargebacks

If something looks wrong, please contact us before disputing the charge with your bank. We can usually resolve it faster than a dispute, and a dispute costs the recipient of a tip more than the tip was worth. We will always answer a genuine complaint.

8. Consumer Rights

Nothing in this policy limits rights you have under the consumer law where you live. Where that law gives you a stronger right than this policy, that law applies.

9. Contact

• Refunds and billing: support@vidja.io
• Legal: legal@vidja.io
• Operated by: Vidja.io (https://vidja.io)